Customer Success

Professional Expertise
Experienced and strategic Customer Success leader with a strong record of delivering measurable value to large, enterprise organizations. Skilled in driving customer satisfaction, retention, and growth through data-driven insights, consultative engagement, and cross-functional collaboration. Known for guiding customers through digital transformation and aligning success strategies with business goals. Subject matter expert in Talend Data Catalog with a passion for building long-term partnerships and maximizing client outcomes at scale.

Experience Highlights

• Principal Customer Success Manager, Qlik (May 2023 – Present)
  Partner with enterprise clients to develop tailored success strategies that drive adoption and measurable outcomes. Reduce churn using data insights, and serve as a trusted advisor and SME for Talend Data Catalog. Advocate for inclusive practices through DEI Committee work.

• Lead & Senior Customer Success Manager, Talend
  Aligned Talend solutions with enterprise customer goals through strategic success planning and consultative reviews. Managed complex, high-risk accounts and received multiple awards for outstanding performance and impact.

• Enterprise Customer Relationship Manager, Evolve IP
  Delivered strong retention and revenue growth by cultivating relationships with large accounts, launching targeted adoption campaigns, and identifying upsell opportunities.

Education
B.A. in Philosophy, Rosemont College

Professional Development
The AI Awakening: Implications for the Economy and Society, Stanford University (June 2024)